Link: BlackBerry system failure snarls service - Yahoo! News. When a proprietary email system has a catastrophic infrastructure failure, what do you have? A lot of unhappy BlackBerry customers. If my email host provider goes down, I can go to another host provider. My Treo is an equal opportunity email device. I can get my email anywhere. BlackBerry users are putting a great deal of trust in the BlackBerry infrastructure. And, when it goes down, there is nowhere to go.