Is Your Ugly Office Costing Your Law Firm Business? | The Rainmaker Blog. And, in today's "Are You Kidding Me" segment, I give you this post about micromanaging the client experience. The last thing I need to worry about is whether my office staff presents an appearance that will attract clients. Please. I am the contact, I interact with clients and prospective clients, and I practice in an 80 year old converted house that has an aviary for my parrots, old and eclectic furniture, chosen for comfort and not for fancy fake credibility. If a client comes to me for legal help, and their main concern is what my office looks like, then I don't want them as a client in the first place. Hey, I believe that the office should be neat and relatively clean. I like classical music and if you don't, you should go somewhere else. If your only goal is to make as much money as you can, then don't spend your money on fancy designers. When a client comes in to my office, they are seeking a lawyer, an adviser, and a human being. Want to be a better lawyer? Be your genuine self. If your clients are impressed by fancy offices, they should go get a fancy lawyer. Jeez.