The Ultimate Way to get to Inbox Zero. Do you want to feel in control of your life? Do you want to walk around with head held high, knowing that you are on top of things? I know. Control is an illusion. But, the illusion is good enough for me. Just clicking on that last email in the InBox is cathartic for me; and, I engage in all sorts of skullduggery to get there. Several times a day, I either delete mail from the InBox, or move it to the appropriate folder. If it requires further action, I have a Pending folder it goes in. But, you say, if it is in a Pending folder, you really haven't dealt with it, have you? Not so, grasshopper. I still have In Box Zero, but I have triaged the tasks to be performed, so I have, in a sense, dealt with it. But, yes, you are correct, true InBox Zero requires that I also empty the Pending folder, and delete the Trash folder. That little bit of Nirvana is true InBox Zero. What a rush. I know several people who won't reach InBox Zero in this lifetime. One of them bears the initials, SWMBO. Are you listening, sweetheart?