Link: Clio Privacy Policy.
I saw an announcement of the Clio beta SaaS case management service at Robert Ambrogi's blog, and signed up for the beta, just for fun. I have been skeptical of SaaS for law firm mission critical data crunching for some time; my primary worries being over the security and retrievability of the data. What if the company goes out of business? Do I have a local copy of the data, in usable form? What security protocols are in place? You know, basic questions. Larry Port of RocketMatter and I have had a running dialogue about the risks and benefits of putting case management and time and billing information on a remote, hosted computer service. Then I took a look at the Terms of Service for Clio. Just a few of the gems on the hit parade:
"1. You expressly understand and agree that Themis Software shall not be
liable for any direct, indirect, incidental, special, consequential or
exemplary damages, including but not limited to, damages for loss of
profits, goodwill, use, data or other intangible losses (even if Themis
Software has been advised of the possibility of such damages),
resulting from your use of the API or third-party products that access
data via the API. 2. Abuse or excessively frequent requests to Clio via the API may result
in the temporary or permanent suspension of your account's access to
the API. Themis Software, in its sole discretion, will determine abuse
or excessive usage of the API. Themis Software will make a reasonable
attempt via email to warn the account owner prior to suspension. 3. Themis Software reserves the right at any time to modify or
discontinue, temporarily or permanently, your access to the API (or any
part thereof) with or without notice."
There is more, but you get the idea. So, Themis, you want total control of my law practice, and you can terminate me at any time, without liability. I SO want to send my money to you.