Execupundit.com: Thinking about Products, Services, and Customers

Execupundit.com: Thinking about Products, Services, and Customers.  These rules about customer service are just as applicable to the practice of law, if not more so. Lawyers are often perceived as charging a lot for very little. We know better, and we all have clients who forget they had a problem after we solve it. However, the care and feeding of clients requires some thought, and some action. Do you respect your clients and their needs, or do you see them as a source of income only? Food for thought. Thanks to Michael Wade for his advice and wisdom.